Future-proof plans for scalable growth
Unlock smarter conversations, happier customers, and a more efficient team
Monthly
Annually
SAVE UP TO 20%
€ EUR
$ USD
£ GBP
Base
€
119
/month
Bring every channel into a centralised inbox
Every conversation in one shared inbox, for smaller teams. AI and automation as add-ons.
3
users included (max 5)
1,200
conversations/
year
Boost
Most popular
€
299
/month
Automate the routine and get AI help for your team
Automation and AI to take repetitive work off your team. For smaller teams ready to do more.
10
users included (max 100)
6,000
conversations/
year
Pro
€
499
/month
Handle more conversations with a bigger team
More teammates and higher volume, plus advanced integrations and security. Includes live chat and phone support.
20
users included
18,000
conversations/
year
Enterprise
Custom
Custom-built for complex needs, with dedicated support
Tailored to your organisation, with custom integrations and advanced security. Includes a dedicated success manager and full support.
Custom
users included
Custom
conversations/
year
Key features
Base
€
119
/month
Boost
Most popular
€
299
/month
Pro
€
499
/month
Unified inbox
WhatsApp Business API
AI Agent
Trengo's AI assistant suggests and sends responses automatically
Playground only
AI Journeys
Automate conversations and workflows across steps and channels. In Beta: final pricing and packaging may change.
Add-on
Broadcasting
Send proactive campaigns via messaging platforms
Add-on
Add-on
Add-on
Website widget
Widget embedded on your website for easy chat access
Support
Email + messaging
Email + messaging + phone
Voice calling (telephone)
Add-on
Add-on
Add-on
Collaboration
User management
Add team members who respond to conversations
Add-on
Add-on
Add-on
Assign & forward conversations
Route messages to the right agent or external tool
Role-based permissions
Assign access levels like admin or agent
Conversation labels
Organize conversations using internal tags
@Mentions & internal comments
Collaborate internally within the thread
Management
Custom fields
Add custom fields to contacts/conversations
Conversation outcomes
Mark outcomes like "resolved" or "escalated"
Contact profiles
Store customer information for personalized support
Contact groups
Segment customers into groups for filtering or targeting
Views
Saved filters for inbox views based on tags, teams, etc
AI & Automation
Auto replies
Automatically respond to incoming messages
Quick replies
Reuse prewritten responses for FAQs
Third-party AI Actions
Trigger external APIs from AI flows
Not available
API actions available
API actions available
AI Agent
Trengo's AI assistant suggests and sends responses automatically
Playground only
AI Journeys
Automate conversations and workflows across steps and channels.
Add-on
Security
Two-Factor Authentication (2FA)
Secure login with a verification code
Available
Available
Available
Mandatory 2FA for all users
Force all users to use 2FA
Not available
Not available
Optional
SSO
Not available
Add-on
Channels & Customisation
Custom channel integrations
Add unsupported channels via custom setup
Not available
Developer access
Developer access
Custom user permissions
Define roles like "viewer", "editor", etc
Custom integrations
Build custom workflows with internal tools
Not available
Not available
Via APIs
Support
Support via email
Reach Trengo support by email during business hours
Support via WhatsApp
Message Trengo support
Not available
Live chat support
Get help instantly through live chat with the Trengo team
Not available
Not available
Phone support
Call Trengo support directly for urgent or complex issues
Not available
Not available
Dedicated Success manager
Assigned Trengo expert to help with onboarding and adoption
Not available
Not available
Not available
Personalised onboarding
Tailored onboarding support when your team joins Trengo
Not available
Reporting
Agent performance
Evaluate and improve your team's performance
AI Reporting
Understand how your AI agents are solving questions
Not available
Experience Trengo
See how you can reach and service leads and customers better with an AI-first omnichannel Inbox.
Scale affordably as you grow with Trengo
Scale your conversations and users to fit your needs best!
Add-ons
Monthly
SAVE UP TO 20%
Yearly
SAVE UP TO 20%
Conversations
€
18
for 100 conversations
€
15
for 100 conversations
Users
€
30
per user on Base & Boost
€
50
per user on Pro
€
25
per user on Base & Boost
€
40
per user on Pro
Conversations with an AI surcharge
€
0.30
per conversation
€
0.25
per conversation
AI Journeys add-on (only applicable for Base)
€
59
per month
€
59
per month
Voice add-on
€
59
per month
€
588
per year
WhatsApp broadcasting
€
59
per month
€
588
per year
WhatsApp, Voice & SMS Pricing
WhatsApp templates
Service messages: first 1,000 per number each month free, then Meta rates.
Template messages: charged per message, no free allowance (utility templates included).
Charges depend on message type and recipient country, and apply on delivery.
Voice surcharge for calling
Charges depend on your country, and apply on delivery, so check https://rates.trengo.com/ for your specific rates.
AI surcharge applies on WhatsApp, Voice, and SMS
Charges apply per usage.
Any WhatsApp message, Voice, and SMS that has an AI surcharge through AI Agent, will be billed at their respective rates.
Find the answer here
Frequently asked questions
What is an omnichannel inbox?
An omnichannel inbox is a unified platform that centralised customer interactions from various channels—such as email, social media, live chat, and SMS—into a single interface, enabling efficient and consistent communication.
Which channels can I connect to Trengo’s omnichannel inbox?
Trengo's omnichannel customer solution supports integration with multiple communication channels, including email, WhatsApp, Facebook Messenger, Instagram Direct Messages, live chat, SMS, and more.
How many users can work in Trengo’s inbox at one time?
Trengo's plans accommodate varying team sizes. The Base plan supports up to 3 users, Boost supports up to 10 users, while Pro supports up to 20 users. Across all plans, additional users can be added.
What are the benefits of using an omnichannel inbox (or combined inbox)?
Benefits include:
- Seamless customer experiences: because your team is on top of it, has all the info they need and can reach out proactively.
- Faster response times: with info and channels centralised plus AI your team will be able to answer fast.
- Improved team collaboration: your team can easily collaborate and work from the same inbox and insights no matter their location or the time zone.
- Valuable insights from unified analytics: you’ll have insight into customer conversations. Where to pivot and where to spot sales opportunities.
What is a conversation in Trengo?
In Trengo, a conversation is defined as an outbound message initiated from the platform, either as the first contact with a customer or as a reply to an inbound message. Each conversation is confined to a 7-day window; if communication with the same customer continues beyond this period, it counts as a new conversation.
For more detailed information, please visit Trengo's Help Center.
How can I customise the omnichannel inbox to my team’s needs?
Trengo allows customisation through:
- Configurable workflows and automation
- Personalised branding options
- Custom fields and tags
- Integration with tools your team already uses
What is the cost of Trengo?
For pricing, Trengo's Base plan €149 per month when billed annually (or €199 monthly) for 3 users. Boost price plan starts at €299 per month when billed annually (or €349 monthly) for 10 users with a fixed conversation allowance, while the more feature‑rich Pro price plan costs €499 per month on an annual contract (or €599 monthly) for 20 users. Larger organisations can request a custom‑priced Enterprise plan.
Across all plans, additional users or conversations can be added.
Still have unanswered questions?
